Refund policy

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

  1. The item must be in the same condition as when you received it—unused, unworn, with all original tags attached, and in its original packaging;
  2. You must provide the corresponding receipt or proof of purchase;
  3. All return shipping costs shall be borne by the buyer.

Return Application Process

  1. To initiate a return, please send an email to our customer service at sales.global@easy-eai.com
  2. Return the item to the following address: 【No. 18 Dongming 3rd Road, Zhizaogu Innovation Park, Building D, 7th Floor, Room 703, Huangpu District, Guangzhou City, Guangdong Province, P.R. China Postal Code: 440112】;
  3. Once your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package;
  4. Items sent back without prior return approval will not be accepted.
For any questions regarding returns, you can contact us at sales.global@easy-eai.com at any time.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, please contact us immediately so that we can assess the issue and resolve it promptly.

Non-Returnable Items

The following types of items cannot be returned:
  • Perishable goods (such as food, flowers, or plants);
  • Custom products (such as special orders or personalized items);
  • Personal care goods (such as beauty products);
  • Hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about the return eligibility of your specific item.
Note: Sale items and gift cards are non-returnable once purchased.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is approved, you can place a separate order for the new item. (All round-trip shipping costs for exchanges shall be borne by the buyer.)

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification.
The item must still meet the following requirements: in the same condition as received, unused, unworn, with all original tags attached, in its original packaging, and accompanied by the receipt or proof of purchase; all return shipping costs shall be borne by the buyer.

Refunds

  1. We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not;
  2. If approved, your refund will be automatically processed to your original payment method within 10 business days;
  3. Please note that your bank or credit card company may take additional time to process and post the refund;
  4. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales.global@easy-eai.com.